1. Returns Eligibility
- Products can be returned within 7 days of delivery.
- The item must be unused, in its original packaging, and in the same condition as received.
- Returns will not be accepted for perishable goods, personalized items, or items marked as "non-returnable."
2. Process for Returns
Step 1: Contact our customer support team at helpwondrive@gmail.com or call +90906 00800 to initiate a return.
Step 2: Provide your order number, proof of purchase, and the reason for the return.
Step 3: Upon approval, you will receive a return shipping label or instructions on how to send the item back.
Step 4: Once the item is received and inspected, we will notify you of the approval or rejection of your refund.
3. Refunds
- Approved returns will be processed within 5-7 business days of receiving the returned item.
- Refunds will be issued to your original payment method. In the case of cash-on-delivery orders, refunds will be processed via bank transfer or store credit.
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).
4. Exchanges
- Exchanges are allowed only for items of the same type, subject to availability.
- If the replacement item is out of stock, a full refund or store credit will be provided.
5. Non-Returnable Items
- Items that are explicitly marked as "final sale" or "non-returnable."
- Gift cards, downloadable software, and digital products.
6. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
- We recommend using a trackable shipping service to ensure your return reaches us safely.